Walton County Sheriff's Office - Information Technology Help Desk Technician
Job Overview
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*Position is Open Until Filled*
General Statement of Job –
The Help Desk Technician is an I.T. professional responsible for monitoring and responding to the needs of the Walton County Sheriff’s Office computer end users. The Help Desk Technician responds to end users’ needs utilizing various communication methods, in person and through the use of remote management applications. The IT Help Desk Technician is experienced in setting up and installing personal computers, installing and troubleshooting printers, configuring and troubleshooting issues with cellular devices as well as working with a wide variety of IP based technologies. The Help Desk Technician is responsible for configuring and setting up end user accounts, profiles and permissions. He or she supports end users and applications for a diverse array of principles ranging from Law Enforcement, Fire Services, Corrections, Children & Family Services and Animal Control. The IT Help Desk Technician is highly motivated, functions well within a team environment and has excellent customer service skills.
Qualifications –
- High School Diploma
- Associates Degree in Computer Science and/ or
- Comptia A+ and/or Comptia Network +
- In lieu of education 3 or more recent, contiguous years of experience in relative field for position sought.
Essential Job Functions –
- This list of functions, duties, responsibilities, skills, and physical abilities is not intended to be all-inclusive, and the employer reserves the right to assign additional functions and responsibilities as deemed necessary.
- Install, Configure and Troubleshoot agency computing systems
- Install, Configure and Troubleshoot agency VOIP phones
- Install, Punch Down, Crimp and Troubleshoot low voltage wire (CAT 5/5e/6/6a) applications to include cable management
- Perform imaging and recovery operations on agency computing systems
- Perform hardware component replacements on agency computing systems
- Perform printer installations and troubleshoot printing issues
- Troubleshoot user connectivity issues relating to VPN connectivity
- Add, Configure and Edit User and Computer accounts within Active Directory
- Add, Configure and Edit Printers within agency Print Servers
- Add, Configure and Edit User accounts within agency Access Control System
- Add, Configure and Edit User accounts within agency ID Management System
- Add, Configure, Edit and Troubleshoot IP camera accounts within agency video management system
- Review and export video from video surveillance systems
- Mitigate and respond to threats reported by agency Intrusion Detection Systems (Alien Vault)
- Mitigate and respond to threats reported by agency Email Security Appliance (Cisco Iron Port)
- Coordinate with Vendor(s) regarding threat analysis data and assessments relating to county firewall (Palo Alto)
- Coordinate with Vendor(s) regarding network routing operations (ITS)
- Properly install and configure Laserfiche software application
- Properly install and configure New World RMS
- Properly install and configure Shelter Pro RMS
- Properly install and configure EMPRO RMS
- Properly install and configure Fire House RMS
- Properly install and configure CPU applications
- Properly install and configure Fleet Maintenance Pro
- Properly install and configure Fuel Master
- Properly install and configure Quarter Master
- Properly install and configure PMP
- Add, Configure, Edit and Troubleshoot User accounts within New World
- Add, Configure, Edit and Troubleshoot User accounts within Smartcop
- Add, Configure, Edit and Troubleshoot User accounts within agency Fuel Systems
- Add, Configure, Edit and Troubleshoot User accounts within agency Body Camera Systems
- Add, Configure, Edit and Troubleshoot User accounts within RSA
- Add, Configure, Edit and Troubleshoot User accounts within Office 365
- Add, Configure, Edit and Troubleshoot cellular accounts
- Coordinate with Vendor for troubleshooting issues relating to agency cellular accounts
- Coordinate with Vendor for troubleshooting Database and Application issues relating to On Target PMP software application
- Coordinate with Vendor(s) for troubleshooting Database and Application issues relating to ADG software application
- Coordinate with Vendor(s) for troubleshooting Database and Application issues relating to EMPRO software application
- Coordinate with Vendor(s) for troubleshooting Database and Application issues relating to Firehouse software application
- Coordinate with Vendor(s) for troubleshooting Database and Application issues relating to Emergency Pro software application
- Coordinate with Vendor(s) for troubleshooting Database and Application issues relating to ESO EMS RMS software application
- Coordinate with Vendor(s) for troubleshooting Database and Application issues relating to ESO EMS Billing software application
- Coordinate with Vendor(s) for troubleshooting Database and Application issues relating to Shelter Pro software application
- Coordinate with Vendor(s) for troubleshooting Database and Application issues relating to Laser Fiche software application
- Coordinate with Vendor(s) for troubleshooting Database and Application issues relating to Cloud based ID software application
- Coordinate with Vendor(s) for troubleshooting Database and Application issues relating to New World RMS software application
- Provide after-hours support for night shift personnel (on call)
- Provide Technical Support for New World Systems Applications to Other Government Agencies (SAO)
- All other duties as directed by superiors
Required Skills –
- Leadership skills – be able to be supportive, give directions and advice to co-workers
- Motivational skills – fostering a mentoring attitude toward co-workers with sub-par skills in areas unknown or less familiar to them
- Interpersonal skills – demonstrate congenial, respectful, and productive behaviors and attitudes towards others in working relationships and situations
- Conflict resolution – possess the ability to suggest, assist, improvise and adapt when proper to resolve disputes
- Problem solving – be able to look beyond surface issues to identify and analyze problems and develop effective responses and solutions to resolve problems
- Situational awareness – be aware and alert to the surrounding conditions and situations and be able to adapt to unexpected changes in situations to successfully and safely complete the task at hand
- Public speaking – possess the ability to speak before groups, articulate ideas and effectively communicate in a well-planned, organized, and clear manner
- Follow Orders – must be able to follow lawful and ethical orders issued by superiors
Standards to Perform Job Functions –
Physical Requirements: Position may involve frequent sitting, standing, bending, walking, stooping, and periodic moving/lifting of heavy items exceeding 50 lbs.
Hiring Process –
Applicants will be required to successfully complete:
• Background investigation which includes, but is not limited to: criminal history, driving history, credit check, previous employment verification. The background waiver MUST BE SIGNED AND NOTARIZED.
• Assessment test
• Polygraph Examination
• Panel Interview
• Pre-employment Drug Screen (including nicotine panel)
The Walton County Sheriff's Office is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Walton County Sheriff's Office will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Veterans are encouraged to apply. Pursuant to applicable state and federal law, preference and priority shall be given to certain service members and veterans (including spouses and family members of such service members and veterans), and certain service members may be eligible for waiver of post-secondary educational requirements as provided in Chapter 295, Florida Statutes.
Please direct questions regarding this position to hr@waltonso.org
Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.
Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.