Swansea - Dispatcher

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Job Overview

Department Swansea Police Department
Job TitleDispatcher
Registration Fee$35.00
Location Swansea, MA

Job Announcement

Swansea Police Department, MA Public Safety Jobs


Civilian Dispatch Position

The Town of Swansea is seeking to hire one Full-Time Police Dispatcher and several part time, Per Diem Police Dispatchers.  The Swansea Police Department is the primary PSAP for 911 calls within the town of Swansea, police dispatchers transfer 911 calls for fire/medical related emergencies to the Swansea Fire Department.  Applicants shall be at least 18 years of age and possess a High School Diploma or GED equivalent.  Preference may be given to candidates who possess current Massachusetts 911 certification, CJIS Next Test certification and familiarity with police dispatch software (IMC, IMC Lan).   It is essential to have excellent verbal and communication skills including the ability to communicate clearly and concisely, as well as the ability to multi-task in a stressful environment while using multiple computers, telephones and communications equipment. Candidates must be able to remain calm and professional in emergency situations.

The full-time position includes benefits as currently defined in the collective bargaining agreement.  Full time Swansea Police Dispatchers work a 5 days on/2 days off shift.  Preference for shift assignment is based on seniority.  Dispatchers are required to work nights, weekends and holidays as assigned.  Overtime is a regular part of the position. Per Diem dispatchers may work regular scheduled shifts or on a “on call” basis.

The successful candidate(s) will be required to become familiar with Swansea Police Department policies and procedures, as well as the general layout of the town.  Applications may be obtained at www.policeapp.com.   Applications, along with a resume and cover letter must be submitted on www.policeapp.com no later than February 1, 2022. Please indicate in the cover letter if you’re interested in Full time, Per Diem or both.

The Town of Swansea is an equal opportunity employer.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The successful candidate will be willing to be fully vaccinated as a condition of employment unless a documented medical or religious exemption is approved.   

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.

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