Northwest CT Public Safety Communication Center, Inc. - Supervisor Position

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Job Overview

Department Northwest CT Public Safety Communication Center, Inc.
Job TitleSupervisor Position
Registration Fee$25.00
Location Waterbury, CT

Job Announcement

Northwest CT Public Safety Communication Center, Inc., CT Public Safety JobsSUPERVISOR POSITION

Northwest Public Safety is a private, not for profit, Regional 9-1-1 Communication Center serving multiple municipalities throughout CT for over 40 years.  Northwest is responsible for dispatching twelve (12) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, two (2) Law Enforcement Agencies and providing CMED Service to twenty-eight (28) Cities and towns and six (6) area Hospitals.

Pre-Employment Testing is Required:

These tests are used as a means of determining the suitability of a job applicant for this position, and will test your computer skills, reading comprehension as well as a personality assessment.  The scores of these tests are a crucial part of the employment process and will decide how you move along in the selection process.

General Job Description:

  1. Supervise, assign, review and participate in the work of dispatchers who receive and process emergency and non-emergency calls; monitor phone and radio traffic to ensure procedural compliance; review case information entered into the computer system; conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals.
  2. Communicate with the public, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints from citizens, employees and external customers (patrol); complete notifications to appropriate agency or person (public information officer, command staff, etc).
  3. Operate and monitor sophisticated communications systems: Computer Aided Dispatch and Radio System, National Crime Information Center (NCIC); initially troubleshoot issues and report appropriate failure to the correct person(s).
  4. Assess employees' compliance with procedure, assist in development of employee skills and abilities by providing constructive criticism, recognition and corrective action when necessary; conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals; provide both verbal and written feedback involving the discipline process. Initiates commendations where appropriate.
  5. Review statistical data which outlines center and employee performance; adjust schedules (breaks/lunch) as necessary to achieve performance goals.
  6. Instruct new and existing employees in the classroom and/or briefing on policy and procedure.
  7. Prepare and complete analytical and statistical reports and memos as required. Prepare copies of recordings as directed.
  8. Remain current on job specific procedures through attending training courses in order to apply appropriate methodologies.
  9. Performs miscellaneous job-related duties as assigned.

Must Be Available: Holidays & Weekends

Criminal/Educational Background Check required. Physical and Drug Screen will be conducted.

Preferred Requirements:

The following are PREFERRED but not required to apply:

  • Modern and complex principles and practices of providing emergency communication services.
  • Police dispatch, and National Crime Information Center (NCIC) operator functions.
  • Operations, services and activities of an emergency communications or dispatch program.
  • Principles of supervision, training and performance evaluation.
  • Basic operations, services and activities of a training program.
  • Modern office procedures, methods and equipment including computers.
  • Principles of business letter writing and basic report preparation.

Conditions of Employment:

  • Must pass a pre-employment criminal background check.
  • Must successfully complete all internal police dispatch and related security training.
  • Must pass a post-offer, pre-employment physical examination and medical history check.
  • Must successfully maintain a Connecticut Public Safety Telecommunicator certification.

How To Apply:

Complete application online at; attach Resume & Cover Letter to application

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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