Newington - Public Safety Dispatcher

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Job Overview

Department Newington Police Department
TypeDispatcher
Job TitlePublic Safety Dispatcher
Salary$57,392 to $69,761
Registration Fee$25.00
Contactrverbridge@newingtonct.gov
Location Newington, CT

Job Announcement

 

 Newington Police Department, CT Public Safety Jobs

NEWINGTON POLICE DEPARTMENT

NOW HIRING FOR

Public Safety Dispatcher

TITLE:   Public Safety Dispatcher                         GRADE:        PS-1

DEPARTMENT:      Police Department                     DATE :        NTC Adopted 12/11/07

The Town of Newington is accepting applications for the position of Public Safety Dispatcher. Preference will be given to candidates having prior or current certification as a Telecommunicator and/or prior COLLECT certifications.  A strong working knowledge of CAD/RMS systems is desirable and the ability to multi-task between phone, radio and computer is essential. Candidates should have excellent interpersonal skills, customer service abilities and be willing to work a variety of shifts in a 24/7 communications center.

Position Description

Under supervision, provides communication and support to Police, Fire, Emergency Medical and other governmental services.  Receives and records emergency and routine business calls.  Dispatches Town emergency forces and/or other resource agencies, in accordance with prescribed policies and procedures, often requiring immediate independent judgment. The Public Safety Dispatcher is a civilian, non-sworn position. 

Public Safety Dispatchers will work shifts as determined by contractual agreement.  This includes days, nights, weekends and holidays.  Dispatchers may also be on call and subject to order-in work situations based on the emergency needs of the department.

Required Minimum Qualifications

The skills and knowledge required would generally be acquired with any combination equivalent to graduation from high school, and;

  • Two (2) years of responsible full-time working experience; or
  • One (1) year experience in Police, Fire or EMS dispatching; or
  • Any equivalent combination of experience and training

 

LICENSE OR CERTIFICATE:

  • Possession of a valid State of Connecticut Driver’s License


The Hiring Process

  • Application at www.PoliceApp.com/Newington
  • Dispatch Simulator Exam
  • Oral Interview Panel
  • Background Investigation/Psychological Exam
  • Medical Exam/Drug Testing
  • Chief’s Interview

 

Essential Job Functions

Inputs and accesses information via automated law enforcement systems and Computer Aided Dispatch (CAD) system.

  • Coordinates dispatching of emergency Police, Fire, EMS and other public safety equipment by receiving and transmitting radio calls.
  • Inputs and retrieves computer data quickly.
  • Types letters, forms and reports on computer keyboards and makes entries into automated record files.
  • Processes emergency requests for service.
  • Answers questions and provides information to the public over the telephone. Relates effectively to those contacted in the course of work. 
  • Prepares reports and paperwork as required.
  • Uses good judgment in making decisions in emergency and routine situations.

 

Additional Job Functions:

May perform additional tasks and duties as requested.

Required Knowledge, Skills and Abilities

Good working knowledge of the duties and problems related with Police, Fire and EMS work.

  • Working knowledge of the streets and locations in town.
  • Ability to follow written and oral instructions.
  • Ability to make rapid and sound judgments.
  • Ability to give clear, concise oral instructions.
  • Ability to foster good community relations with all callers.
  • Ability to maintain accurate, up-to-date files and logs.
  • Ability to monitor and operate Closed Circuit Television (CCTV) equipment of Police and Town Hall buildings, including monitoring of prisoners in custody.
  • Ability to operate Computer Aided Dispatch (CAD) equipment and monitor and operate Police, Fire, EMS and other municipal frequencies.
  • Ability to conduct inquires on individuals using the automated wants and warrants.
  • Ability to be trained and operate a number of law enforcement and other computer systems.
  • Type from clear printed copy at a speed of 30 net words per minute.

 

Required Physical and Mental Effort and Environmental Conditions 

  • Works in office setting subject to continuous interruptions.
  • Exposure to video display terminals on a daily basis.
  • Ability to work under stress from demanding deadlines and changing priorities and conditions.
  • Ability to sit/ remain/ stand continuously for prolonged periods of time.
  • Ability to hear normal sounds with some background noise and to communicate effectively.
  • Ability to concentrate on fine detail with constant interruption.
  • Ability to attend to task/ function for more than 60 minutes at a time.
  • Ability to carry and lift documents and office equipment weighing up to 20 pounds.
  • Ability to file letters, correspondence, reports, etc. in file cabinet drawers ranging from 1’ to 4’ from the floor.
  • Vision correctable to 20/30 with normal color vision.
  • Ability to remember multiple task/ assignments given to self and others over long periods of time.
  • Ability to work alone.

 

Note:  The above description is illustrative of tasks and responsibilities.  It is not meant to be all-inclusive of every task or responsibility.

 

 

The Town of Newington is an equal opportunity employer. 

 

 

Please direct questions regarding this position to rverbridge@newingtonct.gov


Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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