North Haven - Public Safety Dispatcher

Job Overview

Department North Haven Police Department
Job TitlePublic Safety Dispatcher
Deadline Nov 15, 2024 11:59 PM Eastern
Location North Haven, CT
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Job Prerequisites

Job Announcement

North Haven Police Department, CT Public Safety JobsJOB ANNOUNCEMENT



The North Haven Police Department is currently accepting applications from both entry-level candidates and certified dispatchers for the position of Public Safety Dispatcher. All candidates must take and pass the CPCA Dispatchers Exam. Application Deadline is July 31, 2023.


  1. Civilian dispatchers are responsible for staffing the North Haven Emergency Dispatch Center (PSAP) seven (7) days per week, twenty-four (24) hours per day, three hundred sixty five (365) days a year. The Dispatch Center is primarily responsible for the intake of all emergency and non-emergency calls for service and the dispatching of appropriate resources to effectively handle the event.
  2. Civilian dispatchers bid their shifts on a four (4) month cycle. They will also be required to work weekends and holidays based on scheduling.    
  3. By use of telephone or radio equipment, receive incoming calls requesting Fire, Police, Medical or other emergency assistance. Responsible for accurately maintaining the Police and Fire CAD (Computer Aid Dispatch) logging calls received; unit(s) dispatched; unit(s) time(s) of arrival; and all other information required to conform to Central Dispatch Operating Procedures.
  4. Responsible for providing resource information to field units and other authorized persons. In conformance with Town operating procedures, is responsible for providing routine information to callers. Depending on assignment, will be required to read and react to monitoring equipment. Responsible for routine day-to-day maintenance of the position. May perform clerical and other duties as directed and/or required.


  1. Monitor and answer radios and telephones.
  2. Receive requests for service from the public.
  3. Respond to citizen inquiries.
  4. Dispatch appropriate emergency services to reported incidents.
  5. Dispatch appropriate Town assets to requests for service.
  6. Determine an appropriate initial level of response in accordance with department policy and approval of the Shift Commander necessary to handle any reported incident.


Overall supervision will be provided by the Captain of the Uniformed Services Division.  Day-to-day direct supervision will be provided by the Police Shift Commander on duty.


Must demonstrate the ability to communicate in a clear, concise and effective manner when using telephone and radio equipment; act with sensitivity toward individuals in highly emotional states/situations; reason critically, and deal effectively with the public; follow written and oral instructions; learn and function in strict accordance with the written emergency and non-emergency operating procedures. Must have:

  1. Excellent interpersonal skills.
  2. Ability to speak proper English and enunciate clearly.
  3. Ability to operate all related office, communications and computer equipment.
  4. Proficient with using computers including Microsoft Office and Windows based programs.
  5. Ability to maintain records.
  6. Ability to think and act quickly in emergency situations with judgment and discretion.

Minimum Qualifications

  • Applicant must be a United States Citizen.
  • Applicant must be at least 18 years old at time of application submission.
  • Applicant must be a high school graduate or have passed a recognized General Educational Development (GED) Test.
  • Possess a valid motor vehicle operator’s license.
  • Ability to multitask and work under pressure.
  • Reside within 20 miles of the North Haven Town Hall.
  • Excellent vision (after correction) and hearing.

Additional Preferred Qualifications

  • Applicants certified by the State of Connecticut as a Telecommunications Operator.
  • Ability to speak and understand Spanish.
  • Experience with Nexgen LEAS Computer Aided Dispatch System.
  • Priority Dispatch Certification in EMD and EFD.

The Hiring Process

  1. Register on in order to take the CPCA Dispatcher Written Exam.
  2. Pass the CPCA Dispatcher Written Exam with a score of 70% or greater.
  3. Submit employment application on-line at
  4. Application review and selection for advancement.
  5. Oral panel interview.
  6. Candidate(s) selected will be fingerprinted and will be subject to a thorough background investigation. Candidates who do not meet the high standards necessary for employment as a Central Communications Dispatcher will be rejected. Candidates will be required to successfully complete a pre-employment psychological profile examination prior to appointment; and, a pre-employment physical including a Drugs of Abuse screen prior to final appointment.
  7. Candidates not currently certified will also be required to pass the State of Connecticut Telecommunications Certification Test, a State of Connecticut COLLECT System Certification Test, and an EMD / EFD Certification Test after completing the appropriate training.



The North Haven Police Department is an Equal Opportunity Employer.

Please direct questions regarding this position to

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.

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